How to Manage Jumper Workers in CrewCenter

Overview

Roles: Supervisor | Interface: Web, Mobile

A jumper worker is an employee who normally reports to one supervisor (Reporting Supervisor) but works temporarily on another jobsite or project under a different supervisor. This guide explains how to track and manage these workers in CrewCenter across Web and Mobile interfaces.

Understand Jumper Workers

A jumper worker is defined by their temporary assignment:

• Reporting Supervisor: The worker's permanent line manager.
• Temporary Supervisor: The supervisor responsible for the jobsite where the jumper is currently working.

Example: Worker A reports to Supervisor B. However, Worker A works for one day on Jobsite 1, which is managed by Supervisor A. For that day, Worker A is a jumper worker for Supervisor A.

Track Jumper Workers in Live Mode (Mobile)

Roles: Supervisor | Interface: Mobile

1. Log in to the CrewCenter app
2. Select the relevant project
3. Click Add Employee, you will see two categories:
   • Crew: Workers who report directly to you
   • Other workers: Jumper workers available to join this jobsite.

4. Select your crew members and any jumper workers working on the site
5. Confirm and Clock in to start tracking

Note: Workers are only selectable if they are not clocked in elsewhere, do not have a full-day absence, or do not have an approved day.

Edit Jumper Workers in Post Mode (Mobile)

Roles: Supervisor | Interface: Mobile

From Timesheet Tab

1. Open the CrewCenter app and go to the Timesheet tab
2. Jumper workers are identified by an orange outline: 

3. Tap the arrow next to the worker's name to edit their time

4. Process the update.

5. Save the entry.

From Crew Tab

1. Open the CrewCenter app and navigate to the Crew tab
2. Scroll to Other workers to find jumper workers
3. Click the three-dot menu (⋮) next to the worker to Add or Edit time. 

4. Enter the details and tap Save

Edit Jumper Workers (Web)

Role: Supervisor / Admin | Interface: Web

1. Log in to CrewCenter Web
2. Navigate to Timesheets and select the specific date
3. Locate the jumper worker in the list. They appear if they have logged time or are eligible to log time on that jobsite

4. Click the day cell to add or edit a time entry
5. Save your changes

Role Permissions and Capabilities

Home Supervisor (Line Manager)

• View all time entries for their direct reports, including work performed as a jumper on other sites
• Approve, revoke or clear time according to standard permissions

Temporary Supervisor (Project Manager)

• Create and edit time for jumper workers on their assigned projects
• View time they specifically created for jumper workers

Restriction: Cannot override full-day absences or approve time entries for jumper workers. 

Admins

• Maintain full visibility of all workers (Crew and Jumpers) across all jobsites
• Assign Project Managers to specific projects to define access scopes

Approvals and Absences

Approvals: 

Only Admins and Line Managers can approve time cards for their crew. Temporary Supervisors cannot approve jumper worker time.

Absences:

• Full-day: The worker is not selectable for new time entries (Live or Post)
• Partial: The worker is selectable only for hours outside the documented absence period

Troubleshooting

Jumper worker not visible?

• Ensure the supervisor is set as Responsible for the jobsite
• Check if the worker is already clocked in on another project

Cannot select a worker for new time?

• Check for a full-day absence or if the day is already Approved/Locked
• Confirm the worker isn't currently being live-tracked elsewhere