Registration and Access for CrewCenter: Roles, Permissions, Platform Availability and password reset

Overview

Roles: Admin, Supervisor, Employee | Interface: Web, Mobile

This article explains how to register, activate, and access CrewCenter using both the Web and Mobile Apps. It also covers how to reset your password and resend CrewCenter invitations.

CrewCenter uses an email‑based activation process. Registration begins with an invitation sent by email.

Administrators receive the first invitation after the subscription or trial is activated.
Supervisors and employees receive invitations only after an Administrator grants them the appropriate access level and sends an invitation through the Web App.
Access to the CrewCenter Mobile App can only be granted via the Web App by an Administrator or Supervisor.
Users can log in only after receiving an invitation email from an Admin.

Note: User cannot log in to CrewCenter until they complete their registration through their personalized invitation link.

Administrator Registration

Role: Administrator | Interface: Web

After your CrewCenter subscription or trial is activated, the designated Administrator receives an email invitation.

Steps

Open the registration email sent by CrewCenter.
Click on the registration link.
Follow the prompts to create your CrewCenter account.

After Sign Up

Administrators can:

Manage company settings. See: How to manage Company Settings in the Web App
Add Supervisors and Employees. See: Roles and Permissions
Grant Web App access, Mobile App access, or both. See: Roles and Permissions

Supervisor Registration (Mobile Access)

Role: Supervisor | Interface: Web, Android / iOS
Supervisor cannot self‑register. They only receive an invitation once an Administrator:

Adds them to the company
Assigns the Employee role
Enables Web access and/or Mobile App access

Employee Registration (No Mobile Access)

Role: Employee | Interface: None
Employees may be added to the platform without direct access. In this case: :

Time registration for these employees can only be performed by a supervisor or administrator.
Employees cannot log in or register time themselves.
No mobile or web access is provided to the employee.

Employee Registration (Mobile Access)

Role: Employee | Interface: Android / iOS

Employees cannot self‑register. They only receive an invitation once an Administrator:

Adds them to the company
Assigns the Employee role
Enables Web access and/or Mobile App access

Steps for Employees with (Mobile Access granted)

Open the invitation email sent by an administrator who has granted mobile access and select the registration link.
Complete the account setup by creating your account credentials (email address and password).
Log in to the CrewCenter mobile app using your registered email address and password.

Note: Employees must activate their account via email before they can sign in on the Mobile App or Web App.

How to access CrewCenter on the Mobile App

The CrewCenter Mobile App allows you to manage and access information on the go.

Notes:

Administrators and Supervisors always have Mobile App access by default.
Employees need Mobile App access to be granted manually by the Administrator.

Scan the QR code below to download the CrewCenter App for your device:

OR

Search for “Hilti CrewCenter” directly in the Google Play Store or Apple App Store like below:

For Android: Hilti CrewCenter on Google Play
For iOS: Hilti CrewCenter on Apple App Store or search for “Hilti CrewCenter” in your device’s app store.

Notes:

You cannot log in to the Mobile App without completing your email registration first. If you have not received your invitation yet, wait for the email or request a resend from your Administrator.
Employees do not have Web App access unless the Administrator explicitly grants it.

Troubleshooting and Support

If you experience any issues during registration or login:

Didn’t receive the registration email?

Check your spam, junk folder or if you have email rules rerouting emails to a different folder
Confirm with your Admin that your email address was entered correctly.

Need a new invitation?

Ask your Admin to resend your CrewCenter invitation.

For Administrator: Which domains should IT allowlist for CrewCenter?

See more: CrewCenter Emails Not Received

How to Reset your password

If you forgot your password and need to reset it, follow the steps below:

Go to https://www.hilti.com and click on Login in or Register
Click on "Forgot Password" link
Enter your email address in the given section and click Continue.
After clicking continue, you will receive an e-mail in your mailbox from "Hilti". Follow the instructions to set a new password.
Click on Confirm after entering your new password. You will receive a message after a new password is successfully generated.

Note: This password becomes your login credential for all Hilti digital services (eg. HOL, On!Track).

How to access CrewCenter on the Web App

Admins and Supervisors can visit crewcenter.hilti.com to access the web version of CrewCenter. If this is your first time logging in, wait for the registration email and follow the instructions to register.

How to resend CrewCenter Invitations

Admins can resend the CrewCenter invitation email to Employees:

Go to the Employee tab.
Click on the three dots to the right of the employee's name.
Open the edit form for the specific employee.
Click "Resend invitation" at the bottom of the form, next to the employee’s email address.

Need more help? Contact Hilti Support for assistance at support@crewcenter.com.